In Thing Homeware (we, us, our, or In Thing Homeware) makes every effort to be fully transparent at all times. Accordingly, we have developed this Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.
RETURNS AND REFUNDS
If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.
YOUR ENTITLEMENT TO A REFUND OR EXCHANGE
You will be entitled to a refund or exchange where we are required to do so under any relevant laws and on the condition that you provide a transaction confirmation or a receipt number from your purchase. Failure to do so may result in your request for a refund being rejected.
In the event that you believe that you are entitled to a refund or exchange, you must email us at email@example.com or call us on 08 8355 2719 within three (3) business days and provide us with:
• your full name and address;
• the original order number;
• the reason for claiming the refund or exchange; and
• Provide electronic date stamped photo evidence to assist our investigation into a damaged item (where applicable).
You will then receive a Return Authorisation Number (RAN) and we will endeavour to resolve the issue as quickly as possible. You will not be entitled to a refund or exchange if you have simply changed your mind. If this occurs we will be happy to provide a Credit Note upon request. Our Credit Notes do not have an expiry date.
Returning these goods will be at the expense of the customer. Items received without prior notification or a RAN will not automatically qualify for a Refund, Exchange or Credit Note.
SALE, CLEARANCE & SPECIALS
We do not offer Refunds for items on Sale, Clearance or Special. If the item/s you receive happen to be damaged or faulty we will provide a replacement if possible. Where item/s cannot be replaced, we will provide a Credit Note. Products on Sale, Clearance and Special are bound by our Returns policy when a claim is made. Please see the ‘Returning Products To Us’ Section for details on how to do so.
Warranty claims will be addressed in a timely manner. We aid in replacing any faulty goods from suppliers as soon as possible. Patience may be required as in some rare instances suppliers’ products could be out of stock. Please keep a copy of your invoice for any future Warranty Claims. We reserve the right to refuse a Warranty Claim where Proof of Purchase is not provided.
CANCELLING AN ORDER
If you would like to cancel your order prior to dispatch, please contact us as soon as possible by sending an email to firstname.lastname@example.org or call us directly on 08 8355 2719. In the event your order has already been logged in our system for dispatch, you may be charged the delivery cost incurred by In Thing Homeware.
RETURNING PRODUCTS TO US
Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return.
To return a product to us via post:
1. Include a copy of the original invoice with the RAN and reason for return.
2. Place this with the items that you are returning and carefully wrap. Items must be unused and in its original intact packaging.
3. Send the product/s to us within five (5) business days at:
In Thing Homeware
Shop 30, 303 Grange Rd
Findon SA 5023
CONDITION OF RETURNED PRODUCTS
Products must be:
• In its original packaging
• Unused, unopened and with all tags, barcodes and prices intact
• In the same condition that you received it
If these conditions are not met, we reserve the right to refuse a refund, exchange or credit note. We also reserve the right to assess the condition of a returned product prior to offering a refund.
RETURN DELIVERY CHARGES
We will not be responsible for lost, stolen or damaged return deliveries. We recommend that you return the product to us via Registered Post so that the delivery can be tracked, and that you take out shipment insurance.
You may be entitled to a refund equal to the cost of the product only. Where the item is on Sale, Clearance or Special you will only be entitled to the reduced amount paid and not the full RRP. Shipping costs are not included in a refund claim. We will take responsibility for shipping costs to return products to you. However, we reserve the right to charge you for any postage costs incurred for returns, should a refund or exchange be declined or if you’ve changed your mind.
PROVISION OF REFUNDS, EXCHANGES OR CREDIT NOTES TO YOU
After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within seven (7) business days of our receipt of returned products.
All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten (10) days of us notifying you that a refund has been issued.
If you have any questions regarding our Refunds & Returns Policy, please email us at email@example.com
Returns Policy Last Updated On 12 July 2015.